Frequently Asked Questions (FAQ)

Ordering & Payments

1. How do I place an order?
Placing an order is simple! Browse our collections, select your favorite items, choose your size and color, and click “Add to Cart.” When ready, go to your cart and follow the checkout instructions. You’ll receive an email confirmation once your order is successfully placed.

2. What payment methods do you accept?
We accept all major credit and debit cards, including Visa, MasterCard, American Express, and Discover. You can also pay securely through PayPal.

3. Can I change or cancel my order?
If you need to make changes, contact our support team immediately at orders@faveluxe.store . Once an order has been processed or shipped, we may not be able to make changes.

Shipping & Delivery

4. How long will it take to receive my order?
Orders typically ship within 1–3 business days. Delivery usually takes 5–10 business days depending on your location. You’ll receive a tracking number via email once your order has shipped.

5. Do you offer free shipping?
Yes! Enjoy free shipping on orders over $100. Orders under $100 are subject to standard shipping rates.

6. Do you ship internationally?
We currently ship to select international locations. During checkout, enter your address to see if shipping is available. International shipping fees may apply.

7. How can I track my order?
Once your order ships, you’ll receive a tracking number via email. Use this number to check your order status anytime.

Returns & Exchanges

8. What is your return and exchange policy?
We want you to love every item you purchase. If you’re not completely satisfied, you can return eligible items within 30 days of delivery for a refund or exchange. Items must be unworn, unwashed, and in original condition with tags attached. For full details, visit our Returns & Exchanges page.

9. How do I start a return or exchange?
Contact our support team at orders@faveluxe.store with your order number and reason for return. We’ll provide instructions to make the process smooth and hassle-free.

Sizing & Product Information

10. How do I know which size to choose?
We provide a size guide on each product page. We recommend checking measurements carefully before purchasing. If you’re in between sizes, we suggest sizing up for a more comfortable fit.

11. How should I care for my clothing and accessories?
For the best results, always follow the care instructions on the product label. In general, we recommend gentle washing and air-drying to preserve quality and longevity.

12. Are the colors in the photos accurate?
We strive to make product photos as accurate as possible. However, colors may vary slightly due to monitor settings or lighting conditions.

Promotions & Gift Cards

13. Do you offer promo codes or discounts?
Yes! New customers can use WELCOME15 for 15% off their first order. We also run seasonal promotions and email-exclusive offers, so sign up for our newsletter to stay updated.

14. Do you offer gift cards?
No! Fave Luxe does not offer gift cards.

15. How can I contact customer support?
We’re always here to help! Reach us via:
📧 Email: support@faveluxe.store
📞 Phone: (860) 484-3835
💬 WhatsApp: +1 (860) 484-3835